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My EVO ALL won't turn on when I go to program it. Are there any reoccuring problems with the D2D cables?

I just purchased the EVO ALL service #001A06307292. I installed it with a Crimestopper RS-7 G4 in my 2011 Honda Accord EXL V6. Everything is wired complete as per the wiring guide. The Crimestopper is all powered up, with trunk, parking lights, arm and disarm working fine. Even the remote start will work if I leave a key in the ignithion. When I was ready to program the bypass, following the instructions, right at step one, the led lights never turned on. With my multi meter I checked for voltage on thje D2D cable. I only had 10.8 volts. My next step was to charge my battery. Now mind you, I have been an electrician for 28 years, and been installing since the mid 80's. I don't know what I could have overlooked, but right out of the box the unit is not powering up. Is there some sort of system reset that I can do, or is there something in the electronics which is restricting to electricity fllow and causing voltage drop or lastly, is the bypass module just defective. I didn't want to void my warranty by opening up the unit but I rteally need to put my car back together. What should I do next?

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