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2014 focus regular key Evo-All keeps losing key info

I installed a Evo all with t harness into a 2014 Ford focus with regular key to start. Everything worked fine no issues. 2 weeks later customer came back. Everything works fine except car won't start. Double checked all connections and found no issues. Reflashed Evo all reprogrammed with both keys. Once again everything worked fine. A week later customer came back with same issue. Flashed a new Evo all and reprogrammed with both keys once again. Everything worked fine. 2 weeks later same issue. Checked all connections again replaced evo all and programed everything worked fine. Its been a few weeks now and customer is booked in again for same issue. This is not the first time I have had this issue with other year makes and models. I'm tired of removing the remote starter and bypass and installing a whole new starter and other brand bypass. Does anyone know why this issue keeps happening? Why does this vehicle keep losing key info? has any other installers had this issue with other vehicles losing key info and having to reflash bypass? i am using Astra 300, Astra 1000/4000, and Galaxy 2000/5000 remote starters.

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