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10 Acura RDX Door Locks won't unlock if running unless you lock first

Using Evo-All with Ultra Start 3295 2way wired D2D. Vehicle is set to unlock doors, start vehicle, and lock doors--set through evo-all. Most current update in evo-all. If remote started, the doors unlock, vehicle starts, doors lock.==Perfect Problem is when customer comes to vehicle and pushes unlock on remote starter remote the doors will NOT unlock unless you push the lock button first.(even though the doors are locked at start up) Seems like something in the settings must be wrong but what??

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