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Remote start only after key turned on after shut down

Installed the EVO-ONE SUB-1 into a 2016 Crosstrek, ths installation went pretty well. The install was done for a friend. Found out that the remote start only operates correctly if the car is driven and shut off and the key is turned back to the on position and then back off. If the key is not turned back to the on position the remote start will not function, no light flash or horn honk. I dont have the unit in front of me so I can not see the settings or have the service number from the unit

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help -remote start doesnt remotly start.

service n# 002503-031857 2015 subaru crostrek with regular key. and eyesight. installation done according to guide # 57211. Also choose option C1 & D5 ., as well 38.2 to enable 3x lock to remote start. Is there any procedure to program the OEM remote fobs to enable remote start to work.

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