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key port works but only when t harness is unplugged

2012 a4 w/push to start will not start. fortin inicated the key port has to be functional in order for it to start. but the key port does not work unless the t harness is unplugged. I was unable to get any help from fortin when i called anyone else had this issue and how can i resolve. the install thus far has been easy , simply tapped the brake signal wire and can high and can low. when the evo is connected it does attempt to start the car meaning it flashes each of the three lights but never hear the starter engadge. updated firmware as requested previously by fortin. but when i called today fortin tech was no so eager to assist. said either the evo relays are bad or the t harness is bad. can i help with anything else. I indicated i would like assistance tryin to resolve. so im trying to work through the troubleshooting he offered but now will not answer the phone. any help would be greatly appreciated.

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