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Cannot update firmware

Hi there, been trying to update firmware, current firmware version inside showing is 0.[00] for both bypass firmware and remote starter module. SN: 002B04240342. 

In addition to the above, when attempting to update the firmware of the flashlink updater, after disconnecting and reconnecting the updater, flashlink manager simply  returns with 'No updates available at this moment for the Flash-Link Updater'. Upon clicking on Flash-Link Updater tab at the bottom of the screen, it shows

Module Status: Connected

Hardware Version 5.0

Firmware Version <blank>

Service # 002505095209

Preload Date 2/2022

Your help is greatly appreciated. Thank you.

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